Cancellation Policy

INTI is not responsible, under any circumstances, for tickets purchased outside the official authorized channels: Box office, points of sale, and website.

     • A ticket purchased is valid only for the day, time, place, and seat for which it was issued, and is not subject to exchange or return. This ticket, as well as a product, is a unique object, which becomes unavailable when sold, making it impossible for another person to purchase it. 

     • To privilege and respect our contractors (event venues, producers, cultural spaces, etc.) and in line with Article 49 of the Consumer Protection Code, the deadline for cancellation is no more than 7 days from the date of purchase. If this purchase took place in less than 7 calendar days from the date of the event/presentation/course, cancellation is limited to 48 hours before the start of the event.

     • If your purchase is within the deadlines presented above, you can cancel your ticket(s) by accessing the “User Area” (available in the side menu of the purchase page): 

        ✓ Include your email and authenticate your identity 

       ✓ Click on “my purchases” 

       ✓ Select the “view order” option 

      ✓ Click on the “cancel purchase” button and confirm 

Cancellation of your ticket(s) and chargeback are made automatically. Your card provider may take up to 2 invoices to process this request, just wait. 

     • The amount of the convenience fee will not be returned

ATTENTION: It is not allowed to cancel tickets after the date of execution of the event.